{"id":11067,"date":"2026-07-08T13:44:14","date_gmt":"2026-07-08T11:44:14","guid":{"rendered":"https:\/\/www.thetalentrecruiters.nl\/vacatures\/service-manager\/"},"modified":"2026-07-08T20:22:20","modified_gmt":"2026-07-08T18:22:20","slug":"service-manager","status":"publish","type":"vacancies","link":"https:\/\/www.thetalentrecruiters.nl\/en\/vacatures\/service-manager\/","title":{"rendered":"Service Manager"},"content":{"rendered":"<h2><strong>Opdrachtomschrijving:<\/strong><\/h2>\n<p>Als Service Manager, bewaak en verbeter je de kwaliteit van IT-dienstverlening binnen een complexe pensioenorganisatie. Je co\u00f6rdineert incidenten, wijzigingen en problemen, werkt samen met interne teams en leveranciers en vertaalt klantfeedback naar concrete verbeteringen.<\/p>\n<p>\u00a0<\/p>\n<h3><strong>Dit ga je doen als Service Manager:<\/strong><\/h3>\n<ul>\n<li>Bewaken van de kwaliteit van IT-dienstverlening: zorgen dat afspraken over beschikbaarheid, continu\u00efteit en serviceniveaus worden nagekomen.\n<li>Regie voeren op incidenten, wijzigingen en problemen: verstoringen snel helpen oplossen en structurele verbeteringen aanjagen.\n<li>Verbinden van stakeholders: samenwerken met interne teams, Product Owners, DevOps-teams en externe leveranciers.\n<li>Verbeteren op basis van data en feedback: trends, klantfeedback en prestaties vertalen naar concrete verbeteracties.\n<li>Bijdragen aan toekomstbestendige pensioendienstverlening: IT-servicemanagement verder professionaliseren voor een organisatie met maatschappelijke impact.\n<\/ul>\n<p>\u00a0<\/p>\n<h3><strong>Wie ben jij:<\/strong><\/h3>\n<ul>\n<li>Je bent communicatief sterk en verbindend: je schakelt soepel met interne teams, leveranciers en stakeholders en weet verwachtingen helder te maken.\n<li>Je neemt regie en blijft rustig onder druk: je kunt prioriteren, besluiten nemen en overzicht houden bij incidenten, wijzigingen of escalaties.\n<li>Je hebt affiniteit met IT-servicemanagement: kennis van ITIL, ServiceNow of vergelijkbare processen is mooi meegenomen, maar geen harde eis als je snel leert.\n<li>Je bent verbetergericht en analytisch: je herkent patronen in dienstverlening, feedback en prestaties en vertaalt die naar concrete verbeteracties.\n<li>Je past bij een team in ontwikkeling: je bent leergierig, assertief en resultaatgericht, en brengt bij voorkeur extra senioriteit, eigenaarschap en stakeholderkracht mee.\n<\/ul>\n<p>\u00a0<\/p>\n<p>Je komt terecht op de afdeling IT Servicemanagement in Groningen: een team van 27 collega\u2019s binnen Service Support, Workspace en Collaboration. Als Service Manager werk je vooral binnen Servicemanagement, waar we collega\u2019s helpen hun pensioendienstverlening betrouwbaar en effici\u00ebnt uit te voeren. De sfeer is betrokken, nuchter en gericht op samen verbeteren: elke dag 1% beter. Je werkt veel samen met interne IT-teams, Product Owners, DevOps-teams, leveranciers en collega\u2019s uit de business.\u00a0<\/p>\n","protected":false},"featured_media":0,"template":"","format":"standard","meta":{"_acf_changed":false},"vacancy_categories":[10],"class_list":["post-11067","vacancies","type-vacancies","status-publish","format-standard","hentry","vacancy_categories-it"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Manager | TTR Consultancy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.thetalentrecruiters.nl\/en\/vacatures\/service-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Manager | TTR Consultancy\" \/>\n<meta property=\"og:description\" content=\"Opdrachtomschrijving: Als Service Manager, bewaak en verbeter je de kwaliteit van IT-dienstverlening binnen een complexe pensioenorganisatie. 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