Process Engineer

Introduction to the job:
The clients sector IT & Data, targets to continuous improve on operational quality by establishing a processes, standards and guidelines framework. Are you passionate about driving continuous improvement in a large scale IT & Data organization by setting high standards across the organization? Do you have the ability to lead and inspire teams to bring out their best while navigating clients ever evolving landscape? If this sounds like you, we’d be excited to connect! You will be working in one of our teams in the Office of the CIO, the IT & Data Processes & Learning team, focusing on IT & Data process & performance improvement and building a learning culture.

Role and responsibilities:
As the IT & Data Process Consultant, you will be working on further building up our in-house process and data modeling capabilities using Lean & Six Sigma practices for process improvement and (cost) efficiency. You will:

• Support business process owners in their responsibility to maintain and improve processes • Improve Business Process Management maturity for the IT & Data sector
• Update the relevant processes as published in the myProcess (ARIS) environment
• Analyze IT & Data processes to identify inefficiencies and streamline workflows
• Improve quality by using Lean & Six Sigma techniques to reduce defects in IT & Data services
• Perform data-driven decision-making relying on process KPIs and data analysis
• Identify waste and unnecessary costs in operations

Education and experience:

• 6 to 12 years of process design experience, preferably as an internal or external consultant within a corporate environment (improvement experience beneficial)
• At least 5 years of experience in a large organization, with a solid background in IT & Data environments; Experience with ARIS business process analysis & management software
• MSc or BSc in Information Management, Business Administration or a related field

Skills:

• Hands on, can do mentality
• Able to deal with fast changing environment and scope
• Conceptual thinking, problem solving and constructive challenging abilities
• Strong Project Management, Facilitation, Communication & Stakeholder Management skills
• Team player 
• Able to live the clients core values: Collaborate, Challenge & Care
• Fluent in English (essential) and Dutch (desirable)