UX Researcher

Introduction:

As a UX Researcher, you uncover user needs, translate them into clear, actionable insights for our product teams, and help them work in a more research-driven, user-centric way. One of the products you will support is mySupport Hub—an internal ServiceNow-based portal that enables employee services across HR, IT, Facilities and Finance.

You will work in a multidisciplinary team with, for example, a Product Owner, Solution Architect, Business Process Analyst and Software Developers. Together with the UX Designer, you will define, embed and run a continuous discovery approach. You will also share learnings within a community of ~70 peer UX professionals focused on employee-facing experiences.

What you’ll do

• Plan and run qualitative and quantitative research (interviews, surveys, usability testing, UX analytics, etc.) to map, validate and improve end-to-end user journeys.
• Facilitate workshops to align stakeholders, clarify priorities and turn insights into a focused research and discovery plan.
• Partner with the team to ensure user insights are understood, prioritized and translated into product decisions and improvements.

Education and Experience:

You are a proactive team player with strong communication skills and a passion for advocating for users. You connect UX opportunities to measurable business outcomes and integrate research activities into an Agile way of working. To succeed in this role, you bring:

• Master’s degree in Design, Human-Computer Interaction, Psychology, Anthropology, Marketing, or a related field.
• 3+ years of experience in UX research (preferably in a global, enterprise environment).
• A portfolio that demonstrates human-centered research skills across a diverse range of projects and methods.
• Strong communication skills to provide clear recommendations, build trust and influence decisions.

–