Project Lead – Operational Implementation of Training Modularity

Introduction to the job

ASML’s Customer Support (CS) department is the vital link between Development & Engineering (D&E) and their customers’ needs. They are responsible for the installation, qualification, repair, and maintenance of ASML systems at their customers’ sites. To ensure excellent support, their CS engineers must be trained on the latest processes, procedures & technologies.

About CS Academy: 

The CS Academy supports the CS vision by:

• Delivering the right skills, knowledge, and behavior at the right time and place to all ASML employees working in customer fabs.

• Enabling their people to deliver high quality service.

• Providing the right product and applications knowledge to their  customers.

• Driving training as a service to maximize value for ASML and their  customers.

Job Description

They are currently transitioning from a standard learning offering to a tailored, modular learning offering to better fit each type of role. This transition has significant operational impacts, and they are seeking a Project Lead to assess this impact and develop an operational implementation plan.

Role and Responsibilities:

• Conduct a comprehensive analysis of the impact of increased modularity and customizability on their training processes and operations. (incl. training demand analysis, training planning & delivery, and trainee completion)

• Present various options with their respective pros and cons and propose the optimal solution.

Education and Experience:

• A minimum of a bachelor’s degree in a related field.

• Over 3 years of experience in process optimization as a Project Manager.

• Preferred experience in a high-tech, engineering environment.

Personal Skills:

• Strong analytical skills and ability to think systemically

• Outstanding communication abilities and adept stakeholder management skills

• Solution-oriented with a continuous improvement mindset.

• Recognized and trusted business partner.

• Fluent in English.