Scrum Master – IT Service Management domain

Introduction

ASML is looking for a proactive Scrum Master who wants to help the Service Management ART move forward. This professional thrives in a dynamic, international environment and not only facilitates team dynamics but also takes initiative in identifying and resolving impediments. The ideal candidate is not afraid to dive into the content and collaborate across teams and domains to drive progress. This is a unique opportunity to shape the teams and the Service Management ART.
 

Context of the position

A sub-department within the IT organization is IT Enabling Functions Solution Delivery. This department is responsible for business demand in the IT systems, supporting ASML Business Service (ABS) and corporate sectors like Finance and HR.

The Scrum Master will report to the IT GL Service Management.
 

Job Mission

The Scrum Master acts as a servant leader with strong coaching skills and a proactive mindset. Instead of just guiding the team, this person actively engages with stakeholders, content experts, and other teams to identify and resolve impediments that block progress. The role focuses on helping teams reach new heights in predictability, quality, and agility, while also driving improvements across the ART.

The Scrum Master trains teams on Scrum practices, facilitates Scrum events, and continuously stimulates teams to improve towards becoming highly autonomous yet highly aligned. Working in close consultation with the Release Train Engineer and other Scrum Masters in the Agile Release Train for Service Management, the Scrum Master helps teams achieve progress in predictability, quality, Lean UX agility, and collaboration. This also includes guiding offshore team members.
 

Job Description

Main responsibilities

• Proactively identifies and resolves impediments by engaging with stakeholders, content experts, and other teams.

• Takes ownership of cross-team and cross-domain issues that impact delivery and drives them to resolution.

• Acts as a catalyst for change by challenging the status quo and initiating improvements beyond the team level.

• Facilitates the team in getting the work done.

• Guides the team on how to get the most out of self-organization.

• Coaches and guides the team on incorporating Lean UX in agile development.

• Creates transparency and alignment on team speed, quality of deliverables, and happiness.

• Facilitates the team to ensure quality related to its own discipline is secured.

• Creates focus in the team by shielding them from external interferences.

• Provides analyses of current team rituals, evaluates bottlenecks, and advises on improvements.

• Helps people around the team understand which interactions are helpful or not.

• Coaches the team in handling dependencies and risks.

• Aligns with the Release Train Engineer and works together on ART improvements.

• Coaches the team to have preconditions in place to start a work item (Definition of Ready).

Expected behavior

• Demonstrates a proactive attitude in solving impediments, even when they require stepping outside the team’s boundaries.

• Builds strong relationships with stakeholders to accelerate issue resolution and foster collaboration.

• Encourages a culture of ownership and accountability within and beyond the team.

• Coaches on agile practices and behavior for everybody in and around the scrum team.

• Builds the team and coaches team members to act as a team.

• Acts as a servant leader and escalation level for the team.

• Facilitates and drives the rituals (scrum, sprint, and program increment) with disciplined execution, helping the team understand their importance.

• Drives team-level continuous improvement by challenging the team towards greater efficiency, based on agile performance parameters.

• Ensures alignment with other Scrum Masters on dependencies.

• Ensures focus and prevents the team from getting distracted.

• Ensures collaboration between scrum teams.

Deliverables

• Facilitation of team rituals (planning, retrospective, demo, standups, refinement, etc.).

• Reporting the status of the team’s Program Increment (PI) objectives.

• Transparency on team performance (metrics).

• Transparency on dependency and risk status.

• Reporting improvements and actions from the retrospectives.

• Escalations to the Release Train Engineer.

• Ensuring Agile tooling is up-to-date (Jira/Jira Align).

• Facilitating impediment resolution and escalation.

Personal skills

• Strong stakeholder management and influencing skills.

• Proactive and solution-oriented mindset with a focus for action.

• Comfortable navigating ambiguity and driving clarity in complex environments.

• Highly motivated, enthusiastic, with a strong work ethic and able to work effectively under minimal supervision.

• Excellent English communication and presentation skills.

• Strong verbal and written communication skills.

• Expertise in team building and facilitation, removing roadblocks, and in-depth knowledge of Scrum.

• Hands-on mentality.

Collaboration

The Scrum Master works closely with:

• The RTE of the Service Management ART.

• The Product Owner in business for the teams served and coached.

• The Developers in the Agile teams.

• Other Scrum Masters in the ART.

• The CPO and System Architect for the ART.

• The Agile Competence Center in ASML and many other stakeholders outside the ART.

Education and Certifications

• Master or Bachelor degree.

• Agile + SAFe certified (scrum.org and/or SAFe® certifications).

• Experience in IT environments of corporate organizations.

• Possession of a valid work permit for The Netherlands.